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Study:
CEOs are
avid web surfers
Rank among most
tech-savvy, contrary to myth
By Marty Beard
There's a widely held
perception out there that top executives are techno-phobes who rely on
underlings to do their computer work and surf the net.
It may have once been true, but it is no longer.
It turns out that
this generation of top executives account for some of the most wired folks around,
according to a new study.
The study, conducted by Harris Interactive for
The Wall Street Journal
Online, reveals that 98 percent of top executives use
a computer and have internet access at work.
We’re not talking
about those mythical, tattooed and pierced 24-year-old multimillionaire
dot.com CEOs, either: Just 12 percent of the survey respondents worked for
technology companies.
"There does
seem to be a perception that senior-level people are not as
technologically advanced," says Neil Budde, editor and publisher of
The Wall Street Journal Online. "The assumption is that they rely on
assistants and others, and that the senior ranks are all in their 60s and
just hoping they can retire before they have to worry about a
computer."
In fact, executives are
spending 12
hours a week logged on, both at home and at work. About a third of their
at-work computer time, which amounts to about eight hours a week total, is
spent online.
Ninety percent of
the executives say that using the net keeps them up-to-date on business
issues and makes them more productive at work.
"When you
step back and think that for this audience, news about their industry and
about what’s going on in the business world is stock in trade, it’s
not surprising that they would use every tool at their disposal to get to
it," says Budde.
Perhaps because they’re
online so often, they’re using the web to communicate. Ninety-one
percent of the executives surveyed use email.
"The
informality of email allows more people to feel like it’s OK to break
down some of the chains of command, and reach out to other people within
the organization," says Budde. "They also have access to more
information, both internal and external
information about what’s going on, and they can get it more readily. It’s not as filtered as it
sometimes was in the past."
When they’re online,
slightly more than half of top executives visit industry news and
information sites and search engines.
More than half of
the executives surveyed--56 percent--log on to read business news and
content. Specifically, 52 percent go to industry news and information
sites and 51 percent visit search engines. Forty-five percent peruse
general business information news sites and 25 percent go online to
research business opportunities.
Much of the
material they read online involves checking out the competition.
Thirty-nine percent of the leaders surveyed reported that they use the web
to learn about their rivals.
About 90 percent
of the executives have purchased goods online, and executives spend about
16 percent of their internet time on e-commerce sites.
When the numbers
of executives who report "often" or "sometimes" using
the web for those reasons are factored in, those percentages jump
markedly: 98 percent use email, 86 percent seek business news or content;
79 percent research the competition, and 58 percent seek business
opportunities. Eighty-seven percent visit industry news and information
sites; 88 percent use search engines; 81 percent visit general business
news sites, and 67 percent use e-commerce or shopping sites.
Executives stay
wired when they’re not sitting in their corner offices. Seventy-three
percent use cell phones, 36 percent use Palm Pilots or another brand of
personal digital assistant, and 24 percent have pagers.
Instant messaging
has not made deep inroads into executive suites--just 10 percent of the
survey respondents use wireless messaging. Not many executives have
wireless internet access, either--nine percent, roughly the same as wireless
penetration among the U.S. population at large.
The Wall Street
Journal Online had Harris Interactive poll 399 top executives at the
1,000 biggest companies in the U.S. Ninety-five percent of respondents
work at companies with annual revenues that exceed $1 billion. The
executives were surveyed from Oct. 3 through Dec. 4, 2000.
-Marty
Beard is a staff writer for Media Life.

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