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Unbundling
is hot
but does it pay off?
Media chiefs
ponder its upsides and downsides
By
Kevin Downey
Separating an advertiser’s
media planning and buying from its creative ad agency has been an ongoing
trend for the better part of three decades.
But the risks associated with that media unbundling
have been pushed to new extremes in recent months as bigger advertisers
split their accounts between media and creative agencies.
General Motors, for example, not only split the country’s
biggest account last year but may have started a new trend by further
separating its $2.9 billion media planning from separate buying and
creative agencies.
The risks of media unbundling center on losing a
unified vision of a client’s advertising strategy by having too many
separate teams working on pieces of an account.
"The downside is the fact that advertising is still not
a science, it’s an art form. Much of that comes from communication from
different areas like creative and media," says Allen Banks, executive
media director at Saatchi & Saatchi.
"Having them separate puts a burden on people to
communicate. It cannot be as good as when they are in one place."
Media executives say maintaining communication between
disparate teams and agencies is key to making media unbundling work.
If it doesn’t, the result could be as simple as a campaign
falling flat because creatives developed a strategy with a 30-second TV
spot in mind, for example, while planners developed a strategy around
15-second spots or different media.
But in the worst case scenario, it could mean a client’s
brand message is lost on the wrong audience.
"Communication is important," says Lou Schultz,
chairman and chief executive officer of Initiative Media Worldwide.
"The risk and danger is when people think the
creative does not interface with media. That’s antithetical to getting
your message to consumers. You want to talk to the creative agency to see
what they think and let them raise any problems they have with it."
He says to make communication work, Initiative Media has set
up an extranet that helps people stay in the loop and has touch-point
meetings with the creative agency during the development of media plans.
Despite the risks of media unbundling, most media
executives say the benefits outweigh those risks and will lead to even
more unbundling.
By consolidating a client’s media buying and planning
with one agency, buyers have the leveraging power of much bigger accounts
to negotiate better advertising rates. But it also means that costs can be
saved by consolidating functions.
"It allows for reinvesting back in themselves,"
says Kevin Coyne, executive vice president and director of media and new
technology at Bates North America.
"It helps from a scale standpoint, from a multinational
perspective, to allow costs to go through one entity. It also helps for
reinvesting in research, whether that’s syndicated or proprietary
research."
There are other benefits as well.
Saatchi & Saatchi’s Banks adds: "The media
service until recently was essentially given away.
"It was something agencies did as part of a
full-service agency. The belief became, ‘maybe we can charge for that.’
Instead of making it a cost factor, make it a profit center."
Beyond the benefits to the media agencies, most executives
say the media environment is getting so complex that media needs to be
handled by specialists.
New media like the internet is one example of that. But
it also includes the increased number of TV networks and media that are far
more cluttered with ads vying for consumers’ attention.
"With the fragmentation of marketing channels, a client
needs a media partner who works in this arena all the time," says
Denise Halpin, partner and senior vice president of client services at
Empower MediaMarketing.
"Another benefit of unbundling is that you let the
strategic planning drive the process. You don’t want to put a spot on
TV, for example, just because your shop can create great ads. Where you
place your ads should be driven by where your consumer is most likely to
be watching, listening, or interacting."
With the demand by clients to split media from
creative, media-only agencies began forming as far back as the 1970s when
Western International Media (now Initiative Media) opened its doors. Since
then, virtually every major agency has formed a media-only agency,
although most were created in the mid- to late-'90s.
With those agencies came a new source of profit and a new
level of expertise that, most media executives say, is unlikely to revert to full-service agencies anytime soon.
"The genie is out of the bottle," says Bates’
Coyne. "It would be awkward and difficult to rebundle because profit
centers are being formed."
-Kevin Downey is a staff writer for
Media Life.

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