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If
dot.coms spend oodles on ads they must work, right? Wrong!
Traffic numbers are actually down for many By Dave Lindorff
This past year has seen a tidal wave of dot.com spending,
particularly on top-dollar television advertising, but what are the results?
While all the funny money from internet IPOs has been
pushing up the cost of TV scatter prices, it turns out it hasn't been doing much for
dot.com traffic, according to Media Metrix.
According to the monitoring service, for example,
Etrade.com, the No. 1 ad spender in the sector, spent $89 million on advertising in
the first nine months of 1999, but its traffic dropped from 1.6 million visits in July to
1.5 million in September, and only rose to 1.9 million in December after another quarter
of even heavier spending.
Go.com, Disney's troubled internet property, spent
$20 million on advertising in the first three quarters, and saw its visits go from 19
million in July to 18.8 million in September and December.
Priceline.com, which also spent $20 million during the first nine months of the last
year, also saw its visits decline, from 2.7 million in July to 1.8 million in September
and 2.0 million in December.
Snap.com, another top spender, laid out $38 million on ads in the
first three quarters of the year but saw visits go from 10.1 million in July to 9.2
million in September and just 9.1 million in November.
Discover Brokerage dropped $17 million on ads in the first three
quarters, only to see its visits plunge from 380,000 in July to 171,000 in September
and just 46,000 in December.
Even Monster.com, which gets high
marks for its bold, creative TV ad campaign in the 1998 Superbowl, didn't get much
bang for its $20.6 million in ad spending in the first three quarters of 1999.
Its visits held at 2.5 million between July and September and actually
plunged to 2.2 million in December, after hitting a high of 2.8 million in October.
Nor were new dot.com businesses the only ones to get such sorry
results for their ad spending.
Schwab.com, the online service of the Schwab discount brokerage
house, spent $40.8 million over the January-September period last year, making it the
third largest dot.com advertiser, but its visits went from 946,000 in July to just
776,000 in September and 653,000 in October.
By December, traffic was just back up to 976,000 again, about
where it was at mid-year.
AOL, which spent $30 million on advertising between January and September,
also saw visits slip from 53.4 million in July to 52.4 million in September, only
recovering to 53.7 million in December.
Of the companies sampled, the only big advertisers who showed
significant gains for their efforts were Amazon.com and Ameritrade.com.
Amazon, which spent $20 million in the first three quarters of last
year, saw its visits slip from 11.5 million in July to 11.2 million in September,
but they rose to 15.9 million in December. Amazon was a heavy advertiser in
the last three months of the year, like most retailers.
Ameritrade spent $36.4 million in the first three quarters.
Its visits went from 416,000 in July to 503,000 in September and 843,000 in December.
It's hard to decipher much of a trend from the data. New
companies generally didn't see much gain in traffic as a result of their pricey campaigns,
but even for established companies like Amazon and AOL, the results were mixed.
Jack Myers, chief economist with the Myers group says he is not
surprised at the results.
"Unless these companies are trying to impress investors, there's
not that much to be gained by these ad campaigns," he says.
Although usually described as branding campaigns, Myers argues that
most of the dot.com companies, with the exception of older names like AOL or Amazon, are
not really brands.
"A brand has differentiation, relevance, effective communication,
continuity, leadership, value and it fulfills expectations," he says. Most of
these companies only manage to hit one or two of these categories.
Maybe an Amazon or an AOL hits four or five, and have a brand, but the
rest are just brand wannabees.
Advertising by itself, no matter how edgy or creative, says Myers, is not going to
build a brand in a hurry.
"They're operating in such a cluttered environment," he says.
So does that mean a slowdown in dot.com ad spending this year?
Don't bet on it. The investor dollars are still pouring in and
the list of new companies going public keeps growing.
Competitive Media Reporting, which supplied the ad
spending figures for the first nine months of 1999, says dot.coms spent a total of
$1.37 billion on advertising between January and September, almost four times the $349
million spent over the same period a year earlier.
The single biggest category of spending was television--a
total of $653 million, or almost half of all advertising spending. This was followed
by newspapers, at $225 million, and radio at $198 million.
All these ad spending figures are expected to rise at the same pace
this year, effective or not.
-Dave Lindorff covers television and research for
Media Life.
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