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A cure for gate anxiety. Screens at JFK allow travelers to order meals Jan 5, 2009
Gate anxiety is the fear that by leaving the gate at the airport one might miss an important flight announcement, or the flight itself. There may be no medical cure for gate anxiety, at least as yet, but there's now help on the way for sufferers. It's at JetBlue’s Terminal Five at New York's JFK Airport.
The screens are in a work area where travelers can set up what's in effect a temporary office, with a work surface and plugs for their laptops and cell phones. The menu screens are mounted immediately above the work area. Illy Caffe, the upscale coffee, is the first advertiser, and its ads will ask passengers if they’d like a cup of coffee with their order. When the screens aren’t in use, they go into sleep mode and are taken over by 30- and 60-second video ads. In time, James Summerfield, managing partner at Deepend, expects to see advertisers taking advantage of the system's ability to target travelers with unique messages. “If you think someone at a particular gate is going down to Florida, the ad can be for, say, a sunscreen,” he says. “There is both time-sensitive messaging and also destination-sensitive.” There’s no immediate plan to roll out Re:vive in other airports or markets, although OTG is considering other airports where it handles concessions. As for JFK’s Terminal Five, up to 55,000 passengers move through the terminal each day, most for a minimum of 90 minutes at a time, according to Deepend.
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