Turns out folks are getting downright lazy
By Heidi Dawley Apr 17, 2007
It's a Brit term, a new one, but it applies globally, and it's funny-sounding, as all good internet catch terms ought to be: wilf.
Wilf is a verb, and those who do it are wilfers. It may sound a bit nasty, perhaps a little predatory, but it actually refers to a penchant for wasting time online. Wilf is an acronym for “What Was I Looking For?”
But as cute as the term sounds, and as much as it may suggest simple procrastination, wilfing is actually a serious issue: an increasing lack of desire by users to ferret through lots of information to find what they're looking for online. They quickly lose focus and soon they're in wilfing mode.
A new study reveals that Brits now wilf away two full days a month aimlessly surfing the web when they should be working or studying.
“People are blinded by choice. So they freeze and end up aimlessly wandering around on the web,” says Jason Lloyd, head of broadband at moneysupermarket.com, a price comparison site, which commissioned YouGov, a market research firm, to undertake the research.
“Wilfing is really the tip of the iceberg in terms of what this issue actually evokes," says Lloyd. "It’s more than just people wandering about not knowing what they want. It’s about social content and the future of the web.”
Moneysupermarket.com commissioned the research with the idea of coming up with ways to help people find what they want online.
What the researchers learned over 2,412 interviews was a growing disinclination among users to undertake lengthy searches against a sea of distractions.
In fact, researchers found that 70 percent of Britain’s 33.7 million internet users get distracted and surf aimlessly while online for work or for studies, and almost a quarter of all users spend 30 percent or more of their time wilfing.
That adds up to two working days a month, with large cost implications for British business.
The chief distractions: shopping sites, followed by news and music sites (see chart, below).
Men are the worst offenders. A third of men even confessed that wilfing had damaged relationships with partners. (That’s not all that surprising; about 20 percent of men owned up to having been distracted by adult entertainment sites.)
As much as anything the issue is laziness. Users have gotten over the wonder of the internet and now just want the information without having to work. Says Lloyd: “They are getting to do the point where they just want to type something in, find it and have it.”
This has one practical effect when it comes to online shopping. Rather than do their own product research, users are increasingly inclined to make buying decisions based on what others are saying, as in consumer reviews.
“People are becoming very lazy. They aren’t making their own choices,” says Lloyd. “They can’t make their mind up, so they turn to peers and ask what they bought."
Meanwhile, in online ratings for the week ended April 8, the top five parent companies were Microsoft, Google, Yahoo, Time Warner and News Corp. Online for the 10th straight week. The top five brands were Google, Yahoo, MSN/Windows Live, Microsoft and AOL Media Network.
NexTag was the top advertiser with 7.15 million impressions generated, ahead of No. 2 Experian Group Limited at 7.10 million. With 28.11 million ads served, Yahoo was again the top advertising site, more than tripling No. 2 MySpace at 6.61 million.
Sessions per person per week were down from last week to 16, with domains visited per person also down two to 38. Average PC time per person per week was essentially flat at 17 hours and 2 minutes.
Top wilfing destinations
#
Destination
1
Shopping
2
News
3
Music/ entertainment and Travel
4
Video clips/ 'virals'
5
Sports
6
Property
7
Social networks
8
Cars
9
Blogs
19
Adult entertainment
Source: Mmoneysupermarket.com
Top 25 parent companies Through April 8
#
Parent
Unique Audience (000)
Reach %
Time Spent per Person (hh:mm:ss)
1
Microsoft
85,056
63.3
0:38:43
2
Google
78,847
58.7
0:29:23
3
Yahoo!
72,125
53.7
1:06:25
4
Time Warner
66,539
49.5
1:31:35
5
News Corp. Online
41,301
30.7
0:49:21
6
eBay
36,107
26.9
0:47:27
7
InterActiveCorp
27,243
20.3
0:12:57
8
Apple Computer
22,139
16.5
0:30:31
9
Landmark Communications
22,051
16.4
0:22:53
10
Amazon
21,331
15.9
0:12:07
11
Walt Disney Internet Group
20,144
15.0
0:18:13
12
RealNetworks, Inc.
18,677
13.9
0:18:56
13
New York Times Company
18,232
13.6
0:09:10
14
Wikimedia Foundation
17,781
13.2
0:09:22
15
United Online
12,316
9.2
0:26:47
16
CNET Networks
12,306
9.2
0:06:52
17
Viacom Digital
12,296
9.2
0:24:54
18
AT&T Inc.
12,002
8.9
0:11:48
19
Bank of America
11,625
8.7
0:24:03
20
E.W. Scripps Company
11,003
8.2
0:05:27
21
Verizon Communications
10,367
7.7
0:20:32
22
Gannett
9,962
7.4
0:10:13
23
CBS Corporation
9,834
7.3
0:16:46
24
Comcast Corp.
9,795
7.3
0:31:50
25
J.P. Morgan Chase and Company
9,035
6.7
0:17:54
Source: Nielsen//NetRatings
Top 25 brands Through April 8
Parent
Unique Audience (000)
Reach %
Time spent per person (hh:mm:ss)
1
Google
73,535
54.7
0:23:45
2
Yahoo!
71,858
53.5
1:06:22
3
MSN/Windows Live
61,672
45.9
0:38:51
4
Microsoft
58,099
43.2
0:15:25
5
AOL Media Network
58,039
43.2
1:37:55
6
Fox Interactive Media
36,559
27.2
0:52:56
7
eBay
31,111
23.2
0:49:13
8
Apple
22,139
16.5
0:30:31
9
YouTube
20,991
15.6
0:22:21
10
Weather Channel
19,848
14.8
0:24:20
11
Real Network
18,677
13.9
0:18:56
12
Wikipedia
17,587
13.1
0:09:23
13
Ask Search Network
17,112
12.7
0:13:42
14
Amazon
16,884
12.6
0:11:26
15
About.com
12,789
9.5
0:03:18
16
CNN
12,068
9.0
0:15:50
17
Bank of America
11,171
8.3
0:24:29
18
Blogger
10,125
7.5
0:09:46
19
Chase
8,913
6.6
0:17:06
20
Nickelodeon Kids and Family Network
8,549
6.4
0:32:31
21
ESPN
8,538
6.4
0:18:21
22
Gorilla Nation Media
8,303
6.2
0:06:06
23
Comcast
8,274
6.2
0:36:21
24
Wal-Mart Stores
7,435
5.5
0:09:11
25
IMDb - Internet Movie Database
7,420
5.5
0:08:28
Source: Nielsen//NetRatings
Top 25 advertisers (excludes house ads) Through April 8
#
Company
Impressions (000)
1
NexTag, Inc.
7,150,072
2
Experian Group Limited
7,104,359
3
InterActiveCorp
3,849,416
4
Low Rate Source
3,810,559
5
Countrywide Financial Corporation
2,345,659
6
AT&T Corp.
1,306,460
7
Reunion.com L.L.C.
1,296,352
8
Verizon Communications, Inc.
1,192,548
9
Low.com
852,959
10
Netflix, Inc.
830,778
11
Apollo Group, Inc.
731,841
12
Vonage Holdings Corp
658,190
13
Monster Worldwide, Inc.
621,398
14
Lions Gate Entertainment Corp
595,012
15
InPhonic.com
590,721
16
Deutsche Telekom AG
551,852
17
United Online, Inc.
523,702
18
Ford Motor Company
506,730
19
Privacy Matters
500,585
20
Fidelity Investments
402,620
21
Scottrade, Inc.
397,640
22
E*TRADE FINANCIAL Corp.
395,615
23
Bank of America Corporation
383,681
24
QuinStreet
375,665
25
True
370,548
Source: Nielsen//NetRatings AdRelevance
Top 25 advertising sites (excludes house ads) Through April 8